Privacy Policy

Effective Date: 2025

Welcome to Prime Duct Cleaning (“we,” “us,” “our”). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our website or services.

By accessing our site or requesting our services, you agree to the practices described below.

1. Information We Collect

a. Personal Information You Provide

When you request a quote, contact us, or book a service, we may collect:

Full Name
Email Address
Phone Number
Service Address
Details about your property (duct size, chimney type, vents, HVAC info)

b. Automatically Collected Data

When you visit our website, certain information is collected automatically:

IP Address
Browser Type & Device Type
Pages Visited
Time Spent on Each Page
Cookies & Tracking Data

c. Service Interaction Data

To improve user experience and service accuracy, we may collect:

Inquiry history
Quote request data
Customer preferences
Feedback and support messages

2. How We Use Your Information

We use collected information for the following purposes:

a. Service Delivery

Providing duct cleaning, chimney cleaning, dryer vent cleaning, and HVAC services
Scheduling appointments
Delivering quotes and confirmations

b. Communication

Responding to inquiries
Sending appointment reminders
Offering promotions (optional—you may opt out anytime)

c. Website Improvement

Enhancing user experience
Fixing performance issues
Improving page speed and mobile responsiveness

d. Marketing & SEO Optimization

Understanding page performance
Improving search engine ranking
Showing relevant content for duct, vent, and chimney cleaning services

3. SEO & AI Engine Optimization (Important)

Prime Duct Cleaning uses SEO tools, analytics systems, and AI-powered optimization technologies to:

Analyze website performance
Recommend improvements
Optimize pages for search engines
Enhance user navigation
Improve content relevance and clarity

These systems do not collect personal details like your name, address, or phone number unless you submit them voluntarily.

We do not use AI tools to make automated decisions that affect you personally.
We do not sell or share your private information with AI platforms.

All SEO and AI tools comply with modern privacy standards and protect your data.

4. Cookies & Tracking Technologies

We may use:

Cookies
Pixels
Analytics trackers
Browser storage

These help us:

Improve site functionality
Remember user preferences
Understand traffic patterns
Optimize website speed and performance

You may disable cookies in your browser settings at any time.

5. Sharing Your Information

We do not sell your personal data.

We only share information with:

Trusted third-party vendors (hosting, scheduling, security, analytics)
Technicians performing your service
Legal authorities if required by law

All partners follow strict confidentiality and data-protection standards.

6. Data Security

We use strong security methods to protect your information:

Secure servers
Encrypted communication (SSL)
Limited access controls
Regular security monitoring

Although no online system is completely risk-free, we take all reasonable measures to protect your data.

7. Your Rights

You may request at any time:

Access to your personal information
Correction or updates
Data deletion (“Right to be Forgotten”)
Opt-out of promotions

To make a request, contact us using the details below.

8. Children’s Privacy

Our services are not directed to individuals under 18.
We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically.
Changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions regarding this Privacy Policy or want to make a privacy request, contact us:

📧 info@primeductcleaning.com
📞 ‪(785) 251-3196‬